Return Policy

We want you to be 100% satisfied with your every order you place. Items in new condition (unworn/unwashed) can be returned or exchanged within 30 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us here and we’ll make things right.

 

Please email us with any questions regarding returning an item or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please Ensure the return item can be used for second sale, Once our warehouse confirm It fits for second sale. We will give you refund through PayPal / Credit Card.

Return or exchange an item

1) Email service benilongminno@gmail.com with your order , item name, and the reason for your return. For exchanges include the new size that you prefer.

 

2) We'll respond with a return shipping label and applicable info.

 

 

Exchange

 Items shipped from our warehouse can only be returned to this warehouse. Due to high freight charge, buyer will have to cover the return shipping fee.

 

Refund

If you want a refund after receiving the goods, you should meet the return and exchange requirements,besides, the buyer has to bear the returned shipping costs.

In addition, if you use Fedex express service, we only return the cost of the goods, not excluding Fedex shipping costs.Because we have paid the Fedex courier fee to send it to you.

 

Refunds would be returned via PayPal after we receive the returned package.

Since we also support credit card payment, if there is a refund, the time will be returned to the buyer's bank for about 7-14 days, depending on the bank, the time is different.

 

Return address:

1-5-10,Nishishinbashi,Minato City,Tokyo,JAPAN